Terms of Service and Returns

Flower Orders with Sage Sisters

Fresh Material
Sage Sisters makes every effort possible to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the original contracted items, substitutions will be made at the sole discretion of Sage Sisters for a product of an equal or higher value.

Accountability
Once flower leave the premises of Sage Sisters they are no longer responsible for floral arrangements and/or décor. Sage Sisters cannot be held accountable for contracted items damaged during the course of the event by weather (heat, cold, rain, wind, etc.) or persons other than Sage Sisters' staff members.

Force Majeure
If Sage Sisters is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.

Flower Substitutions
Sage Sisters reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Sage Sisters' flower arrangements are all one of a kind! Each arrangement is subject to flower availability and season.

All flower orders are final. Once the order leaves the store premises to be delivered by a contracted third party service, or once the order has been delivered by the company driver, Sage Sisters is no longer responsible for the order (i.e.: any damages incurred due to mishandling, transit, weather, etc.)

Cancellation Policy
Things happen! We understand and have you covered! Cancellations or modifications will be considered on a case-by-case basis. Just let us as soon as you can and we’ll be in touch to let you know how we can help. For Wedding Orders we need at least 1 week notice—the more notice, the better!

Merchandise

Shop Merchandise

Things happen! We understand and have you covered! Merchandise may be returned for store credit or exchanged within 30 days of purchase, with receipt or credit card to look up order. Merchandise MUST be in perfect condition and original packaging. All merchandise sold by Sage Sisters is sold as-is without any guarantee.

Deliveries

Claim Non-Delivery
If you place an order and claim it was not delivered to the recipient, please let us know within 48 hours of the original delivery date. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery, or they were left at the door or front gate. In the case of the driver being unable to locate or access the delivery address, every attempt is made to contact both the recipient and sender. If no contact is returned within 15 minutes, Sage Sisters reserves the right to have the order brought back to the store. If and when contact is made and the proper information is provided, Sage Sisters will attempt redelivery of your order. A redelivery fee may be required before we attempt the redelivery. Once the arrangement or bouquet has been delivered to their doorstep or gate, Sage Sisters is no longer responsible for the delivery. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund or order replacement. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Sage Sisters will not provide a refund and cannot be held liable for the recipient’s decision.

Quality
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Sage Sisters to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Refunds or replacements will not be made based on improper plant or flower care on the part of the recipient.